Delivery & Loyalty Card


We're passionate about making sure your wine arrives on time and in pristine condition. We aim to deliver all orders within 3-4 working days between the hours of 10am and 4pm, but please say if you require next day delivery (orders before 2pm) and this can be arranged at an additional cost as well as Saturday deliveries. 

All deliveries are made on our own vans or via our couriers.

Delivery Rates to UK Mainland

FREE DELIVERY on orders over £75

£9.95 on orders £75 and under

*Excludes Highlands and Islands of Scotland, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland

Our courier will attempt to deliver the wine twice. If the recipient fails to accept the delivery or to respond to the calling cards, the wine will be held for collection at the courier’s depot for 5 working days. After this the wine will be returned to Caviste. We unfortunately have to charge for delivery again if you need us to resend the wine. Every effort will be made to ensure the wine is delivered first time. However it is the delivery recipient’s responsibility to communicate convenient delivery dates to Caviste or to our courier.

Non-Standard & European Delivery Rates

The following delivery services are not available on our website, but can be arranged by calling us on either 01256 703130 or 01256 770397, alternatively email us at enquiries@caviste.co.uk

  • UK mainland next day by 9.30am timed parcel delivery
  • UK mainland by 9.30am Saturday timed parcel delivery
  • Northern Ireland, Isle of Wight, Scilly Isles, Isle of Man, Scottish Islands

Europe

We can also offer to delivery to most of the European Union. Prices on application.

All courier deliveries are sent via APC www.apc-overnight.com/index.php and APC Euroconnect www.apc-overnight.com/delivery-europe.php

Please note that additional costs (tax, duty etc.) may be levied by the destination Customs and Excise Services, and that it is your responsibility to pay for any additional costs applied to your order once the wine reaches the destination country.

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Loyalty Cards 

Receive a stamp with your orders that are over £30, and along the way you will gain discounts of 10,15 & 20%. 

  • only one order per day
  • the discounts will exclude any wine offers or discount already present in our shops
  • excludes web orders 

For full terms and conditions, or any questions please email hayleysteward@caviste.co.uk 

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Terms & Conditions

 

Please read our Terms & Conditions carefully. We sometimes have to change our terms and conditions, so please do not assume that the same terms will apply to future orders.

This website is owned and operated by:

Caviste Ltd

9 Winchester Street

Overton

Hampshire

RG25 3HR


VAT number: GB 240 2576 32
Company registration number: 09845090 UK

Ordering, Pricing & Availability

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

All attendees of Caviste ticketed events must be 18 years or older. In line with the Company’s age verification policy (“Challenge 25”) and to comply with UK licencing law, attendees may be asked to produce photographic identification with proof of age. If you are not able to do so, you may be refused entry.

Caviste website is subject to stock remaining on hand and to duty, exchange and market fluctuations. The prices shown are VAT inclusive per bottle unless otherwise indicated. You will appreciate that stock positions and prices are subject to continual change and revision. If an item is out of stock, we will contact you to offer a substitute of a similar item of equivalent or higher value or arrange an alternative resolution. Goods supplied remain Caviste property until payment has been received.

We retain the right to cancel an order and credit it in full.

Delivery & Returns

By placing an order on the Caviste website you confirm that you are at least 18 years old. We reserve the right not to deliver if we are unsure of this.

Gift Vouchers

Gift Vouchers are redeemable in either store in person

Payment

You can pay by Visa, MasterCard & Maestro. You can have full confidence that our online ordering service is fully secure. All credit card transactions are processed using the highly secure payment gateway, Shopify. We never see your credit or debit card card details to ensure a safe and secure shopping experience for you. However, if you are an account holder our new site offers tokenisation which allows you to register your card encrypted on Shopify's highly secure servers, which makes paying much faster on future orders. Once you reach the order process, you will notice the web address at the top of the page will change to begin with https://www instead of http://www. This is a sign that you are on secure servers.

Please note that payment is taken only when your order has been confirmed and processed which will happen after a brief period (usually within 24 hours) after you have confirmed your order.

 

Queries or Complaints

Should you have a query regarding delivery or faulty wines, please telephone on 01256 770397 or contact us online.

For queries regarding accounts, please ask for our Accounts Department on 01256 770397 on Tuesday and Thursdays only.

Alternatively, for any complaint, write to us at Caviste Ltd, 9 Winchester Street, Overton, Hampshire, RG25 3HR


Complaints in respect of quality or service will be attended to personally by the directors.

 

Cancellation of Orders

As you are entering into a distance selling contract, you may cancel your order at any time from the point of placing the order until 14 working days after the day the goods are delivered. If you wish to cancel, please notify us in writing or by using our contact form. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order that has already been delivered.

We retain the right to cancel an order and credit it in full if a payment does not meet the requirements of our stringent security checks.

Customer Reviews

All customer reviews should adhere to Caviste content guidelines and terms.

Caviste In Bond Storage

We are able to store your wines at fully secure, temperature controlled bonded wine cellars at Locke King Vaults.  The current charge for this service is £15 per case of 12 bottles including VAT and covers insurance and replacement value.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Caviste Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Caviste Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Caviste Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

Copyright

This website and its content is copyright of Caviste Ltd - ©. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only;
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material;
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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